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I get out-of-memory errors when processing large files.
You can change the amount of memory assigned to the Claro processes by editing the ../Elpical Claro/conf/jClaro.conf file. Locate these lines:
# Maximum memory for JAI usage (in MegaPixel)
wrapper.java.additional.5=-Dcom.elpical.jaimemory=50
# Concurrent image processes and max memory/process (in MB)
wrapper.java.additional.6=-Dcom.elpical.concurrent=2
wrapper.java.additional.7=-Dcom.elpical.concurrent_maxmemory=768
And this one:
wrapper.java.maxmemory=768
The first value (“-Dcom.elpical.jaimemory=50”) should be set to the number of megapixels in the biggest image you want to be able to process. Do not set it higher then 100.
The second value (“-Dcom.elpical.concurrent=2”) is the number of concurrent processes. By default this is 2. It means that 2 images can be processed in parallel. The maximum number of processes you can use in a standard license is 4. Don't set this number to a higher value then the available processor cores in your hardware.
The third value (“-Dcom.elpical.concurrent_maxmemory”) is the amount of memory each parallel process can claim. Put this value to at least 1024mb. For processing large files set this value to 1280 for example. Please note that you need at least so much RAM in your hardware: -Dcom.elpical.concurrent * -Dcom.elpical.concurrent_maxmemory. With the default settings that is 1.5GB RAM (2*768).
The fourth value (“wrapper.java.maxmemory=768”) is only applicable when -Dcom.elpical.concurrent=1. Then this value represents the amount of memory Claro can claim.
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How can I use regular expressions to route files?
In Claro routing channels you can route files based upon filenames.
Optionally you can use regular expressions to do this.
Check the appropriate checkbox to do this.
You can find more on regular expressions here (for example): http://analyser.oli.tudelft.nl/regex/index.html.en
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I cannot get a good connection between Photoshop Inspector and the Claro Server
This could be because of a DNS problem. The Photoshop Inspector tries to connect to the Claro Server using its hostname. If the hostname of the Claro server cannot be resolved on the client, the connection will fail. This can be resolved for example by adding the hostname to the hosts file of the client.
Photoshop Inspector uses various TCP ports to connect to the Claro Server. By default the ports are 1025, 1026 and 2001. These ports can be used by another application. They can also be blocked by a firewall.
Contact support@elpical.com if you want to change the ports that Claro is using.
Related products: Claro Premedia
How can I use regular expressions to route files?
In Claro routing channels you can route files based upon filenames.
Optionally you can use regular expressions to do this. Check the appropriate checkbox to do this.
You can find more on regular expressions here (for example): http://analyser.oli.tudelft.nl/regex/index.html.en
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When I click “NEXT” in the Photoshop Inspector, the Adobe Extendscript toolkit opens
You probably work with Photoshop CS2.
You need to download and install an update of the Adobe Extendscript Toolkit. You need version 1.0.3. Adobe Extendscript Toolkits in various versions can be downloaded here: http://www.adobe.com/devnet/scripting/estk/
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Working with the Photoshop Inspector is very slow. I work with Photoshop CS3
You need to download and install Adobe Extendscript toolkit version 2.0.2.
The toolkit can be downloaded here: http://www.adobe.com/devnet/scripting/estk/
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How do I start the application: my computer thinks the software is a "classic" (os9) version
You have installed ClaroSingle. ClaroSingle is a command-line-interface application without it's own user-interface.
You can use ClaroSingle with Enfocus FullSwitch or PowerSwitch.
If you want to integrate ClaroSingle in your application or workflow, please contact support@elpical.com.
You might have had the intention to install Claro Premedia Server. This is our server-based solution which can be used as a standalone application, as well as integrated into other workflows/solutions. To obtain a trial version of Claro Premedia Server, please fill in the trial form on our Claro Premedia Server product page.
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How do I install Photoshop Inspector on the client?
Open the web-user-interface of Claro Premedia Server on the client in your favorite web-browser.
Navigate to the INSPECTOR page. There is a button labeled “Photoshop Inspector.”
The button will initiate a download and installation of Photoshop Inspector on the client.
Related products: Claro Premedia
How do I stop and start Claro?
Claro is installed as a service (windows) or deamon (macosx and linux). It is a background process that starts automatically when the server boots.
You can stop and start the service through the services control-panel (windows) or via the stop and start scripts that you find in the commands folder in the installation directory.
(all platforms).
Related products: Claro Premedia
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How can I submit a support case to Elpical?
Please make sure you purchased a maintenance agreement. (MSP).
With an MSP contract, there will be no additional charges for submitting a support case.
Submit your case to support@elpical.com or by filling in this form
Please provide a detailed description of the problem. Attach following files to your email: ../Elpical Claro/preferences/claroPreferences.xml, ../Elpical Claro/conf/jClaro.conf.
Please inform us which channel was used when the problem occured. Also provide us with the original image.